Customer Care
Timings
24 hours a day
Queries, Information or Feedback
- Dial 333 from UfonePostpay
- 033-11-333-100 from Landline
- Email: customercare@ufone.com
- Fax: 111-333-900
- Your SIM is your identity, only use SIMs issued through Biometric Verification – PTA
- Effective 16th March 2018, taxes on all Postpay packages and products will be charged on the billing address according to the provincial taxes imposed by the Government of Pakistan, presented in the table below.
| Region | Prepaid Balance Recharge, Postpaid Bills |
Voice, Texts, VAS, Service & Maintenance Charges, Call Setup Charges, Line Rent |
Internet / Data Services |
| AIT | GST | GST | |
| Punjab | 12.5% | 19.5% | 19.5% |
| Sindh | 12.5% | 19.5% | 19.5%* |
| Khyber Pakhtunkhwa (KPK) – excluding tribal areas | 12.5% | 19.5% | 19.5% |
| Balochistan – excluding tribal areas | 12.5% | 19.5% | 19.5% |
| Islamabad Capital Territory | 12.5% | 17% | 0% |
| Azad Jammu & Kashmir | 12.5% | 19.5% | 19.5% |
| Balochistan Tribal Areas (PATA-Balochistan) | 0% | 19.5% | 19.5% |
| Federally Administered Tribal Areas (FATA) | 0% | 0% | 0% |
| KPK Tribal Areas (PATA-KPK) | 0% | 0% | 0% |
| Gilgit-Baltistan | 0% | 0% | 0% |
